Fraktpolicy

1. Order Processing

We aim to process and dispatch orders as quickly as possible.

Orders are normally processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or public holidays will be processed on the next business day.

During particularly busy periods, such as sales, promotions or holidays, processing may take slightly longer. If there is an unexpected delay affecting your order, we will contact you using the email address provided at checkout.

2. Delivery

Delivery times depend on the destination and shipping method selected at checkout.

Estimated delivery times are provided as a guide and are not guaranteed. Delivery may occasionally take longer due to circumstances outside our control, including postal delays, adverse weather, customs procedures or other unforeseen circumstances.

Once your order has been dispatched, you will receive shipping information where tracking is available.

3. Shipping Charges

Applicable shipping charges will be displayed at checkout before you complete your purchase.

Shipping costs may vary depending on the delivery destination, order size, weight and shipping method selected.

4. Tracking

Where a tracked delivery service is used, tracking information will be provided by email after your order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

5. Incorrect or Incomplete Delivery Information

Please ensure that your delivery address and contact information are accurate when placing your order.

If an order is returned to us because an incorrect or incomplete address was provided, we may contact you to arrange redelivery. Additional delivery charges may apply.

6. Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact us at admin@Heloisse.com.

We will investigate the delivery with the relevant carrier where appropriate and provide assistance in resolving the issue.

Please note that delivery estimates are not guarantees, and some delays may occur due to circumstances outside our control.

7. Damaged Parcels

If your order arrives visibly damaged, please contact us as soon as possible at admin@Heloisse.com and provide details of the damage. Where possible, please retain the packaging and take photographs of the parcel and the damaged item.

We will assess the issue and advise you on the appropriate next steps.

8. International Shipping

If international delivery is offered for your order, the customer may be responsible for any applicable customs duties, import taxes or other charges imposed by the destination country.

These charges are outside our control and may vary depending on the destination and the nature or value of the goods.

9. Delivery Restrictions

Certain products or destinations may be subject to delivery restrictions. If we are unable to fulfil an order to your chosen destination, we will contact you and arrange an appropriate resolution.